What do to if your customer can't find your Mobile Locker Email

Healthcare organizations often have strict email security protocols that may temporarily hold Mobile Locker emails for review. If your customer doesn't receive your email, simply ask them to take this quick one-time step to ensure all future Mobile Locker emails reach their inbox.

Ask your customer to search their email inbox for "Quarantine" or "Allow Sender." They should find an email from their IT department listing emails that are pending approval. From this list, they can quickly approve Mobile Locker emails to reach their inbox.

For example, if their company uses Proofpoint as its email security system, the email may look something like this.