How to send diagnostic logs from the Android app

When support asks for logs from the Mobile Locker Android App, send diagnostic logs from Settings.

Send diagnostic logs

  1. Open Settings. On a phone, tap More, then Tools, then Settings. On a tablet, open the account menu (your name or photo) and tap Settings.
  2. Scroll to Diagnostics (this section appears when diagnostics are enabled for your team).
  3. On Send Diagnostic Logs, tap the upload control.

Screenshot needed

Android Settings, Diagnostics: Send Diagnostic Logs row with upload control.

The help line says the app sends a compressed copy of your local app data to the support team for troubleshooting.

If a send just succeeded, you may have to wait before the next send. The row can show Available again in N min.

Success: Diagnostic logs sent successfully. Failure: Upload failed: plus a short reason. Then use Help, Report a Problem, or email support@mobilelocker.com.

Also send a screenshot of Settings, About so we have your version, team, Android version, and device.

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