Why You Shouldn't Send Test Emails to Your Own Outlook Account

When you send a Mobile Locker email to your own Outlook account, Outlook sees a mismatch that triggers its spam protection:

What Outlook sees:

• Sender Name: Your name (e.g., "John Smith")
• Sender Email: Your Mobile Locker sending address (e.g., jsmith@mg.yourcompany.com )
• Recipient: Your work email (e.g., john.smith@yourcompany.com )

Why this triggers spam filters:

1. Name/Email Mismatch: Outlook recognizes your name but sees it coming from an unfamiliar email domain (@mg.yourcompany.com  instead of @yourcompany.com )
2. Spoofing Concern: This pattern resembles email spoofing, where spammers impersonate legitimate senders
3. Self-Sending Pattern: Emails sent from "yourself" to yourself with different domains are flagged as suspicious
4. Domain Authentication: The Mobile Locker sending domain may not match your company's email domain

How to add a safe sender in Outlook: Follow the instructions in this article: How to Add Safe Sender in Outlook on Windows

Why didn't my customer receive my email?

Possible reasons:

1. Email Protection Systems Their company may use ProofPoint, Mimecast, or similar systems that quarantine emails.

Solution: Share this article with them: Finding Quarantined Emails

2. Yahoo Email Address Yahoo has very aggressive spam filters, especially for pharmaceutical emails.

Solution:

• Ask the customer to check their spam folder
• Use business email addresses instead of Yahoo when possible

Should I include an unsubscribe link in my emails?

Yes, especially for cold outreach emails.

Why:

• Improves email deliverability
• Reduces spam complaints
• Complies with regulations
• Builds trust with recipients

How to add one: Contact Mobile Locker Support to add an unsubscribe link to your email template footer. Learn about our unsubscribe process here with examples.

What's the best way to test email functionality?

Send test emails to your personal email address (Gmail, iCloud, etc.) rather than your work Outlook address.