How to send us your debug log file

Windows users: A new Mobile Locker Windows App is available. These steps are for the previous Desktop app. See Mobile Locker Windows App.

Mac users: The previous Desktop app for Mac is retired. Install the iPad app on a Mac with Apple silicon. See Install Mobile Locker on a Mac. For daily use, follow the iOS articles.

If you need help with Mobile Locker, we can help you figure out how to resolve the issue quickly. Follow these steps to send us your debug log file:

  1. Open your Mobile Locker Windows app.
  2. In the Menu Bar, click "Help".
  3. Select "Send Debug Logs". This will upload Downloads/mobilelocker/mobilelocker.log  file to our system.

  1. Please email us at support@mobilelocker.com so we can look it over thoroughly, and we will respond as soon as possible.
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