How to send us your debug log file

Previous Desktop app. These steps are for the previous Desktop app. For the current Windows app, see How to send diagnostic logs from the Windows app.

Mac: The previous Desktop app for Mac is no longer available. There is no Electron Mac app. Install the iPad app from the App Store. See Install Mobile Locker on a Mac.

If you need help with Mobile Locker, we can help you figure out how to resolve the issue quickly. Follow these steps to send us your debug log file:

  1. Open your Mobile Locker Windows app.
  2. In the Menu Bar, click "Help".
  3. Select "Send Debug Logs". This will upload Downloads/mobilelocker/mobilelocker.log  file to our system.

  1. Please email us at support@mobilelocker.com so we can look it over thoroughly, and we will respond as soon as possible.
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