View Fax Messages and Delivery Status
Faxing is an optional feature for an additional fee. Contact your Mobile Locker account manager to learn more about this functionality.
After you send a fax, Mobile Locker tracks delivery status so you can confirm whether it completed successfully.
Open Fax Messages
- In the content library menu, click Faxes.
- Open the Messages tab.
Direct link: Fax Messages
By default you see faxes you sent. Administrators with fax admin access can see team-wide history in the admin area.
Message statuses
| Status | Meaning |
|---|---|
| draft | Created but not yet submitted to the fax provider |
| sending | Mobile Locker is transmitting the fax |
| sent | Accepted by the fax provider; delivery may still be in progress |
| success | Delivered successfully |
| failed | Delivery failed |
Status updates may appear automatically on the page without refreshing. Delivery can take up to several minutes.
View message details
- Click a message ID or row to open the detail page.
- Review recipient, fax number, file sent, page progress, status, and timestamps.
- For messages sent after permission tracking was enabled, you can see what permission basis was on file at send time (even if the contact was edited later).
Filter messages
Expand Filter Fax Messages to narrow the list:
- Quick select — Last 7 days, Last 30 days, Last 90 days, etc.
- Custom date range — Start and end dates
- Status — success, failed, sending, and other statuses
- Permission at send — Whether permission was attested or not recorded at send time
- Search — Recipient name, company, or fax number
Click Apply to run the filter. Summary counts help you see totals for the current filter.
Export to CSV
- Apply any filters you need.
- Click Export to CSV in the top right.
The download includes the messages matching your current filter, including delivery fields and permission-at-send columns. Exports are capped at 10,000 rows; use narrower date or status filters for very large histories.
Store exported files according to your organization's data handling policies.
Email notifications
When a fax finishes, Mobile Locker may email you:
- Success — Subject includes the recipient name; body links to the message in Mobile Locker.
- Failure — Subject indicates failure; open the message detail for more information.