How to log in to the Mobile Locker Windows App
Use these steps to sign in to the Mobile Locker Windows App. This login screen is not the previous Desktop app. There is no Send me a Code Instead button.
Which path will you see? After you enter your email, the app chooses the path for your company: a password, or Single Sign-On (SSO).
On this page
Select your region
The first time you open the app, the card title is Select Your Region.
- Choose Global (Most accounts) or Europe (EU-based accounts).
- Click Continue.
Most people should choose Global. Choose Europe only if your administrator told you that your account is in Europe. You can click the back chevron later if you picked the wrong region.
Screenshot needed
Login card on Select Your Region: Global and Europe radio cards, Continue button. Windows app, not Electron.
Enter your email
The card title becomes Enter Email. The line under the title shows Region: and the region you chose.
- Type the email address for your Mobile Locker account.
- Click Continue.
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Login card on Enter Email with the email box, Continue, and Back.
Sign in with a password
If your company uses a Mobile Locker password, the card title is Enter Password. Your email is shown and is not editable.
- Type your password.
- Optional: check Remember me with Windows Hello if you want fingerprint, PIN, or face sign-in next time.
- Click Sign In.
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Login card on Enter Password: password box, Sign In, Remember me with Windows Hello, Forgot Password?.
Forgot your password? See How to reset your password in the Windows app.
Sign in with SSO
If your company requires Single Sign-On, the card title is Single Sign-On. The app says your organization requires SSO and shows Signing in as your email.
- Click Continue with SSO.
- A sign-in window opens for your company identity provider (for example Okta, Ping, or Microsoft Entra).
- Complete that sign-in. When it succeeds, the Windows app continues into your library.
Screenshot needed
Login card on Single Sign-On with Continue with SSO. Optionally the SSO browser dialog.
If you close the window without finishing, the app shows that SSO was cancelled. Click Continue with SSO again.
Windows Hello
After a successful password sign-in, the app may ask: Would you like to sign in with Windows Hello next time? Click Enable or cancel.
The next time you open the app, you may see Sign in with Windows Hello at the top of the card. Use it, or click or sign in with a different account to enter an email again.
Need help on the login screen
Under the card, click Help (question-mark icon). A Get Help window opens so you can search docs or contact support. You can also email support@mobilelocker.com.
If you are not sure which region to pick, ask your Mobile Locker administrator. Most accounts use Global.