How to get help from the Windows app
You can reach Mobile Locker support from inside the Windows App. The question-mark Help button opens Report a Problem right away. There is no Get Help menu and no in-app help widget.
The Help button
Look for the question-mark Help button on most screens (Content Library, Search, Settings, presentations, and others). Click it. The app captures the current window and opens Report a Problem. There is no extra menu.
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Windows app Content Library (or Settings) with the question-mark Help button. Clicking it opens Report a Problem. No Get Help menu.
Report a Problem
The window title is Report a Problem.
- In What went wrong?, type one sentence.
- In Tell us what happened, add detail. Describe what you were doing and what went wrong.
- A screenshot from the moment you clicked Help is attached when one was captured. You can Replace or Remove it.
- Click Send, or Cancel.
Success: a message titled Ticket Submitted says We'll get back to you soon.
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Windows app Report a Problem window: What went wrong, Tell us what happened, screenshot panel, Send and Cancel.
From your profile menu
You can also report a problem from the sidebar:
- Click your profile at the bottom of the left sidebar.
- Click Report a Problem.
That menu also has Settings and Sign Out.
On the login screen
If you are not signed in yet, click Help under the white card (next to the version). Your browser opens How to log in to the Mobile Locker Windows App.
Login Help does not open Report a Problem. You must be signed in to send a ticket.
You can also write to support@mobilelocker.com.
In Settings, under About, the app says: if you need help, send a screenshot of that About section to support. That screenshot includes your version, team, account, Windows version, device, region, and environment.
If support asks for logs, see How to send diagnostic logs from the Windows app.